We are reopening our restaurants with team and guest safety in mind

Welcome back (again!) to your Chiquito. We’ve been working hard on our reopening plans, with team and guest safety at the heart. Find out more about how we’re keeping you safe and adapting to the local regulations below.

Bookings are now open for our restaurants in Scotland and from the 17th May in England.

We have now opened many of our restaurants in England and Wales for outdoor dining and have many more open for Click & Collect and delivery. If you do not see your nearest restaurant listed, it remains temporarily closed for now.

Outdoor Dining

The following sites are now open for outdoor dining for groups of up to 6, or two households. Please note that you must wear a mask when not seated at your table. You don’t need a booking, just stroll in and enjoy a burrito in the sun!

Delivery and Click & Collect services are also available from these restaurants.

Ashton Moss
Bolton Middlebrook
Cheshire Oaks
Leicester
Liverpool Edge Lane
Northampton Sixfields
Peterborough Pavilions West
Rochester
Sheffield
Stoke Potteries

Chester Broughton Park

Livingston (now open for dine-in)

Delivery and Click & Collect Only

Please note that you must wear a mask when collecting your Click & Collect orders.

Camberley
Chester - Broughton Park
Dudley
Eldon Square Newcastle
Ipswich - Nacton Road

Safety Info and Regulations

England

From 12th April:
Selected restaurants are open for outdoor dining, for groups of up to six people from different households, or any total number from up to two households.

Please note that you must wear a mask when not seated at your table.

From 17th May:
All of our restaurants will be open for indoor dining, for groups of up to six people from different households, or any total number from up to two households.

Scotland

From 26th April:
Selected restaurants are open for outdoor dining with alcohol permitted, and for indoor dining until 8pm, with no alcohol served. Up to four people from two different households may meet.

From 17th May:
Restaurants are open until 8pm indoors, with alcohol permitted. Guests will be given two-hour slots to dine.

Wales

From 26th April:
Selected restaurants are open for outdoor dining, for groups of up to six people. Children under 11 years do not count towards the rule of six in Wales. Over 18s must check-in via Track & Trace.

Here's what we're doing to look after teams and guests

Frequently Asked Questions

RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Rest assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and a as a result of the changes, our menu now includes items with a range of VAT rates.

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause…

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

We are reopening our restaurants with team and guest safety in mind

Welcome back (again!) to your Chiquito. We’ve been working hard on our reopening plans, with team and guest safety at the heart. Find out more about how we’re keeping you safe and adapting to the local regulations below.

Bookings are now open for our restaurants in Scotland and from the 17th May in England.

We have now opened many of our restaurants in England and Wales for outdoor dining and have many more open for Click & Collect and delivery. If you do not see your nearest restaurant listed, it remains temporarily closed for now.

Outdoor Dining

The following sites are now open for outdoor dining for groups of up to 6, or two households. Please note that you must wear a mask when not seated at your table. You don’t need a booking, just stroll in and enjoy a burrito in the sun!

Delivery and Click & Collect services are also available from these restaurants.

Ashton Moss
Bolton Middlebrook
Cheshire Oaks
Leicester
Liverpool Edge Lane
Northampton Sixfields
Peterborough Pavilions West
Rochester
Sheffield
Stoke Potteries

Chester Broughton Park

Livingston (now open for dine-in)

Delivery and Click & Collect Only

Please note that you must wear a mask when collecting your Click & Collect orders.

Camberley
Chester - Broughton Park
Dudley
Eldon Square Newcastle
Ipswich - Nacton Road

Safety Info and Regulations

England

From 12th April:
Selected restaurants are open for outdoor dining, for groups of up to six people from different households, or any total number from up to two households.

Please note that you must wear a mask when not seated at your table.

From 17th May:
All of our restaurants will be open for indoor dining, for groups of up to six people from different households, or any total number from up to two households.

Scotland

From 26th April:
Selected restaurants are open for outdoor dining with alcohol permitted, and for indoor dining until 8pm, with no alcohol served. Up to four people from two different households may meet.

From 17th May:
Restaurants are open until 8pm indoors, with alcohol permitted. Guests will be given two-hour slots to dine.

Wales

From 26th April:
Selected restaurants are open for outdoor dining, for groups of up to six people. Children under 11 years do not count towards the rule of six in Wales. Over 18s must check-in via Track & Trace.

Here's what we're doing to look after teams and guests

Frequently Asked Questions

RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Rest assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and a as a result of the changes, our menu now includes items with a range of VAT rates.

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause…

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.