We are reopening our restaurants with team and guest safety in mind

 

Welcome back to Chiquito. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about what we’re doing to keep you safe and adapt to the local regulations below.

 

As of Friday 20th November at 6pm, the below restaurants are located in Scotland, in a level 4 area, and only open for Click & Collect or delivery:

Livingston

 

The below restaurants are located in Wales:
In line with current government guidelines, please be aware that:

_ no more than 4 people are permitted to gather in hospitality settings (not including children under 11)
_ our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting

And don’t forget you must wear a face covering when not seated, unless exempt.

Chester Broughton

 

The below restaurants are located in England and are staying open for takeaway from Thursday 5th November onwards
In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashton Moss
Bolton Middlebrook
Camberley
Cheshire Oaks
Cribbs Causeway
Dudley
Ipswich Nacton Road
Leicester
Lenton
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Sixfields
Peterborough Pavilions West
Portsmouth Gunwhaf Quay
Rochester
Stoke Potteries

 

As of Wednesday December 2nd, the below restaurants will be located in England’s Tier 2 and will be open for dine in guests
Please note that in line with government guidelines, we can only seat tables consisting of single households or support bubbles.

Peterborough - Pavilions West
Ipswich - Nacton Road
Northampton Sixfields
Liverpool Edge Lane
Portsmouth - Gunwharf Quay
Camberley
Cheshire Oaks

As of Wednesday 2nd December, the below restaurants will be located in England’s tier 3 and are staying open for takeaway
In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Bolton - Middlebrook
Stoke - Potteries
Metrocentre
Eldon Square Newcastle
Leicester
Manchester - Printworks
Leeds
Rochester
Cribbs Causeway
Sheffield Arena
Lenton
Ashton Moss
Dudley

The below restaurants are located in England and are currently temporarily closed

Gateshead Metrocentre
Manchester Printworks
Sheffield Arena
Leeds

 

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage.

Opening hours

Note that we will operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

You've got beautiful eyes amigo

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Rest assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and a as a result of the changes, our menu now includes items with a range of VAT rates.

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause…

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

We are reopening our restaurants with team and guest safety in mind

 

Welcome back to Chiquito. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about what we’re doing to keep you safe and adapt to the local regulations below.

 

As of Friday 20th November at 6pm, the below restaurants are located in Scotland, in a level 4 area, and only open for Click & Collect or delivery:

Livingston

 

The below restaurants are located in Wales:
In line with current government guidelines, please be aware that:

_ no more than 4 people are permitted to gather in hospitality settings (not including children under 11)
_ our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting

And don’t forget you must wear a face covering when not seated, unless exempt.

Chester Broughton

 

The below restaurants are located in England and are staying open for takeaway from Thursday 5th November onwards
In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashton Moss
Bolton Middlebrook
Camberley
Cheshire Oaks
Cribbs Causeway
Dudley
Ipswich Nacton Road
Leicester
Lenton
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Sixfields
Peterborough Pavilions West
Portsmouth Gunwhaf Quay
Rochester
Stoke Potteries

 

As of Wednesday December 2nd, the below restaurants will be located in England’s Tier 2 and will be open for dine in guests
Please note that in line with government guidelines, we can only seat tables consisting of single households or support bubbles.

Peterborough - Pavilions West
Ipswich - Nacton Road
Northampton Sixfields
Liverpool Edge Lane
Portsmouth - Gunwharf Quay
Camberley
Cheshire Oaks

As of Wednesday 2nd December, the below restaurants will be located in England’s tier 3 and are staying open for takeaway
In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Bolton - Middlebrook
Stoke - Potteries
Metrocentre
Eldon Square Newcastle
Leicester
Manchester - Printworks
Leeds
Rochester
Cribbs Causeway
Sheffield Arena
Lenton
Ashton Moss
Dudley

The below restaurants are located in England and are currently temporarily closed

Gateshead Metrocentre
Manchester Printworks
Sheffield Arena
Leeds

 

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage.

Opening hours

Note that we will operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

You've got beautiful eyes amigo

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Rest assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and a as a result of the changes, our menu now includes items with a range of VAT rates.

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause…

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.