Terms & Conditions

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Chiquito, a brand name of The Restaurant Group (UK) Limited, a company registered in England (company number 00894426), with its registered office at 5-7 Marshalsea Road, London SE1 1EP (“Chiquito”, “we” or “us”).

Pay My Bill

Pay My Bill is designed to allow you to pay your Chiquito bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:

(a) download the Chiquito App (the “Chiquito App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the Chiquito App provides services based on your location; if you wish to switch off location services, please change your settings on your device
or
(b) connect to the Pay My Bill functionality via the Chiquito website at: https://www.chiquito.co.uk/ (the “Chiquito Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.

Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

  1. Pay My Bill service: In order to pay your Chiquito bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

  1. Email Updates and Promotional offers: we would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:

Marketing Department
Chiquito
5 – 7 Marshalsea Road
London
SE1 1EP

Availability of Pay My Bill and Liability

While we will try to make Pay My Bill available to you via the Chiquito App and/or the Chiquito Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the Chiquito App or the Chiquito Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the non-exclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at https://www.chiquito.co.uk/.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless:
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurans.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• Offer can be amended or withdrawn at any time

Armed Forces:
• Enjoy 25% off the total food bill upon presentation of a Forces Identification Card (MOD90)
• Offer valid when 2 main courses are purchased from the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per Force Identification card presented.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

NHS:
• Enjoy 20% off the total food bill upon presentation of a valid NHS discount card
• Offer valid when 2 main courses are purchased of the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per NHS card presented.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

Showcase Insider
• Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
• This offer is valid 7 days a week.
• This offer is only valid when you show a valid Insider Showcase card.
• This offer is excluded on our Lunch, Kids, Kids GF and Drinks menus
• This offer is limited to 6 people per card.
• If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time.

VIA Printworks card 20% off food
• Valid when dining in at Chiquito Printworks only
• This offer may be refused on event days, it will be processed at the manager’s discretion
• Expiration date 1st July 2022
• We have the right to amend or withdraw this offer at any time
• This offer cannot be used in conjunction with any other promotion or discount
• This offer is not valid throughout the month of December nor on Celebration days, including but not limited to; Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.

VIA 20% off food
• To redeem this offer please hand this card to your server, the offer may only be used once
• Valid when dining in only
• This offer may be refused on event days, it will be processed at the manager’s discretion
• We have the right to amend or withdraw this offer at any time
• This offer cannot be used in conjunction with any other promotion or discount
• This offer is not valid throughout the month of December nor on Celebration days, including but not limited to; Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.

20% off Merlin Pass Members
• Enjoy 20% off food for all active Merlin pass members when presenting your valid Merlin pass.
• Offer valid on items from the Main, Gluten Free, Vegan and Desserts menus.
• This offer cannot be used in conjunction with any other promotion, discount, offer or set menu.
• This offer is not valid on Drinks menu.
• This offer is only valid for orders made while dining in the restaurant.
• Offer can be amended or withdrawn at any time.



OFFER TERMS

50% off Veggie items
• It’s veggie month! Enjoy 50% off our veggie main courses & starters when you show a valid QR code.
• You will be able to redeem this offer on the 4th, 11th, 18th and 25th October 2021.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only.
• We have the right to amend or withdraw this offer at any time.

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

33% off Cinema
• Enjoy 33% off food with a valid cinema ticket.
• Offer valid until 31st January 2022
• Offer valid for up to 6 people.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

2 for 1 Mains:
• This offer entitles you and all of your table to enjoy 2 for 1 on our main dishes from the main and gluten free menu.
• This offer cannot be used in conjunction with any other promotion except for the 2 for 1 cocktail offer.
• This offer is not valid at Chiquito airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Free Nachos:
• This offer entitles you to enjoy 1 free portion of Nachos from the Main Menu. One portion of Nachos will be discounted per voucher code.
• When redeeming this offer, multiple codes may be used per table/ transaction.
• This offer is not valid at Chiquito airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Students:
• This offer entitles students to 25% off their food bill when ordering 2 or more main meals from the Main, Gluten Free and Vegan Menu.
• To redeem this offer, a valid student ID must be presented.
• This offer can only be used once per table/ bill transaction
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is not valid in conjunction with any other offer.

Free Churros:
• This offer entitles you to enjoy 1 free portion of dessert Churros (4 sticks) from our Main Menu.
• One portion of churros (4 sticks) will be discounted per voucher code. Multiple vouchers may be used per table.
• This offer may be refused at event restaurants on event days.
• This voucher is valid between 12th April – 16th May 2021 in the UK and 26th – 23rd May 2021 in Scotland.
• This offer is not valid in conjunction with any other offer.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm – 3pm.
• This offer includes 1 course £8.00/ 2 courses for £11.00 / 3 courses for £13.00.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Free Main
•Enjoy a free main when you order a dish from our Main, Vegan and Gluten Free menus
•This offer will only be accepted with a valid voucher code.
•This offer is valid from 9th July - 9th August 2021.
•This offer is excluded on our Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

Free Dessert
•Enjoy a free dessert when you order a dish from our Main, Vegan and Gluten Free menus
•This offer will only be accepted with a valid voucher code.
•This offer is valid from 9th July - 9th August 2021.
•This offer is excluded on our Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

Gift Voucher
• Chiquito gift voucher is issued and operated by The Restaurant Group.
• Our gift card allows you to purchase cash value (£) onto your gift voucher and use it to pay for Chiquito meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Chiquito airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Chiquitos gift voucher.
• Chiquito gift vouchers are non-refundable.

Christmas 2021 Prebooking

• If you have booked between the 5th October – 14th November 2021 to come and dine with us between 23rd November – 31st December 2021, everyone at the table is entitled to a free glass of Prosecco.
• You cannot use this voucher with any other promotion or Fixed/Set or Kids Menu
• This offer is only valid for orders made while dining in the restaurant
• This offer may be refused at event restaurants on event days, and will be processed at the manager’s discretion.
• This voucher can only be used once and can be amended or withdrawn at any time.