Terms & Conditions

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Chiquito, a brand name of The Restaurant Group (UK) Limited, a company registered in England (company number 00894426), with its registered office at 5-7 Marshalsea Road, London SE1 1EP (“Chiquito”, “we” or “us”).

Pay My Bill

Pay My Bill is designed to allow you to pay your Chiquito bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:

(a) download the Chiquito App (the “Chiquito App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the Chiquito App provides services based on your location; if you wish to switch off location services, please change your settings on your device
or
(b) connect to the Pay My Bill functionality via the Chiquito website at: https://www.chiquito.co.uk/ (the “Chiquito Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.

Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

  1. Pay My Bill service: In order to pay your Chiquito bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

  1. Email Updates and Promotional offers: we would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:

Marketing Department
Chiquito
5 – 7 Marshalsea Road
London
SE1 1EP

Availability of Pay My Bill and Liability

While we will try to make Pay My Bill available to you via the Chiquito App and/or the Chiquito Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the Chiquito App or the Chiquito Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the non-exclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at https://www.chiquito.co.uk/.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless:
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurans.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• Offer can be amended or withdrawn at any time

Armed Forces:
• Enjoy 25% off the total food bill upon presentation of a Forces Identification Card (MOD90)
• Offer valid when 2 main courses are purchased from the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per Force Identification card presented.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

NHS:
• Enjoy 20% off the total food bill upon presentation of a valid NHS ID card
• Offer valid when 2 main courses are purchased of the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per NHS card presented.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

Please note that we are not currently part of the Blue Light Card discount scheme.

Emergency Services Discount
• Enjoy 20% off the total food bill upon presentation of a valid a valid NHS, Armed Forces, Firefighter or Police ID (including SPRA or PCF card)
• Valid 7 days a week when 2 main courses are ordered from the Main, Vegan or Gluten Free menus while dining in the restaurant
• Limited to 4 people per ID presented. If 1 card is used for a table larger than 4 people then the cheapest dishes of each course will be discounted
• Cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.
• Offer can be amended or withdrawn at any time
• Please note that we do not currently accept the Blue Light discount card

Showcase Insider
• Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
• This offer is valid 7 days a week.
• This offer is only valid when you show a valid Insider Showcase card.
• This offer is excluded on our Lunch, Kids, Kids GF and Drinks menus
• This offer is limited to 6 people per card.
• If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time.

VIA Printworks card 20% off food
• Valid when dining in at Chiquito Printworks only
• This offer may be refused on event days, it will be processed at the manager’s discretion
• Expiration date 1st July 2022
• We have the right to amend or withdraw this offer at any time
• This offer cannot be used in conjunction with any other promotion or discount
• This offer is not valid throughout the month of December nor on Celebration days, including but not limited to; Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.

VIA 20% off food
• To redeem this offer please hand this card to your server, the offer may only be used once
• Valid when dining in only
• This offer may be refused on event days, it will be processed at the manager’s discretion
• We have the right to amend or withdraw this offer at any time
• This offer cannot be used in conjunction with any other promotion or discount
• This offer is not valid throughout the month of December nor on Celebration days, including but not limited to; Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.

20% off Merlin Pass Members
• Enjoy 20% off food for all active Merlin pass members when presenting your valid Merlin pass.
• Offer valid on items from the Main, Gluten Free, Vegan and Desserts menus.
• This offer cannot be used in conjunction with any other promotion, discount, offer or set menu.
• This offer is not valid on Drinks menu.
• This offer is only valid for orders made while dining in the restaurant.
• Offer can be amended or withdrawn at any time.



OFFER TERMS

Chiquito Birthday Treat: Free Churros
•This offer entitles the birthday guest to redeem a free portion of 4 churros
•This offer does not include the upgrade to 8 churros or the loaded churros
•To qualify for this offer, diners must present a valid voucher code
•The voucher code will only valid for 30 days
•Diners do not need to order a main meal to qualify for the offer
•Offer is valid 7 days a week
•This offer is not valid in airports, Click & Collect or delivery orders
•We have the right to amend or withdraw this offer at any time

National Vegetarian Week: 16th - 22nd May
• This offer entitles you to enjoy 50% off all vegetarian & vegan dishes from the main menu when a vegetarian or vegan main course is purchased
• This offer is only valid from the 16th - 22nd May 2022
• This offer is not valid in conjunction with any other offer and excludes lunch and set menu deals.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is not valid at airport locations, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

Chiquito Cocktail Club : (England, NI & Wales) Monday – Friday 5-7pm 241 cocktails/mocktails (on same cocktail/mocktail) excluding Scotland
•This offer entitles you to enjoy 2 for 1 on our cocktails/ mocktails (from 3rd May 2022)
•This offer is only valid on 2 of the same cocktails or mocktails. The cheapest will be discounted if various cocktails/ mocktails are ordered on the same bill.
•This offer excludes all sharing cocktails and the Flaming Zombie
•This offer is only valid Monday - Friday 5-7pm
•This offer is not valid in Scotland.
•This offer may be refused at restaurants on event days. It will be processed at the managers discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid in airports, Click & Collect or delivery orders
•We have the right to amend or withdraw this offer at any time

Chiquito Cocktail Club (Scotland) £5 cocktails - All Day Mon- Thursday
•This offer entitles you to enjoy £5 cocktails (from 3rd May 2022)
•This offer is only valid Monday - Thursday
••This offer excludes all sharing cocktails and the Flaming Zombie
•This offer is only valid for orders made whilst dining in the restaurant.
•This offer is valid in Scotland only
•This offer may be refused at restaurants on event days. It will be processed at the manager’s discretion
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid in airports, Click & Collect or delivery orders
•We have the right to amend or withdraw this offer at any time

Mother’s Day
• Celebrate Mother’s Day at Chiquito with one free portion of 4 churros for each mum on Sunday 27th March 2022 when the booking is made before 21st March 2022
• When your Mother’s Day table is booked before Monday 21st March you will automatically receive your voucher via email on Wednesday 23rd March. The voucher will be valid for multiple ‘mums’ per table, please let your server know how many mums there are and they will scan your voucher multiple times
• You may not use this offer in conjunction with any other offer
• This offer is only valid on Sunday 27th March 2022
• This offer is only valid whilst dining in the restaurant
• We have the right to amend or withdraw this offer at any time

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

33% off Cinema
• Enjoy 33% off food with a valid cinema ticket (digital or print).
• Offer valid for up to 6 people.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Chiquito restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer can be amended or withdrawn at any time

2 for 1 Mains:
• This offer entitles you and all of your table to enjoy 2 for 1 on our main dishes from the main and gluten free menu.
• This offer cannot be used in conjunction with any other promotion except for the 2 for 1 cocktail offer.
• This offer is not valid at Chiquito airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Students:
• This offer entitles students to 25% off their food bill when ordering 2 or more main meals from the Main, Gluten Free and Vegan Menu.
• To redeem this offer, a valid student ID must be presented.
• This offer can only be used once per table/ bill transaction
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is not valid in conjunction with any other offer.

Free Churros:
• This offer entitles you to enjoy 1 free portion of dessert Churros (4 sticks) from our Main Menu.
• One portion of churros (4 sticks) will be discounted per voucher code. Multiple vouchers may be used per table.
• This offer may be refused at event restaurants on event days.
• This voucher is valid between 12th April – 16th May 2021 in the UK and 26th – 23rd May 2021 in Scotland.
• This offer is not valid in conjunction with any other offer.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm – 3pm.
• This offer includes 1 course £8.00/ 2 courses for £11.00 / 3 courses for £13.00.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Vegetarian Week 2022
• This offer entitles you to enjoy 50% off all vegetarian & vegan dishes from the main menu
• This offer is only valid from the 16th - 22nd May 2022
• This offer is not valid in conjunction with any other offer and excludes lunch and set menu deals.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is not valid at airport locations, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

Free Main
•Enjoy a free main when you order a dish from our Main, Vegan and Gluten Free menus
•This offer will only be accepted with a valid voucher code.
•This offer is valid from 9th July - 9th August 2021.
•This offer is excluded on our Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

Free Dessert
•Enjoy a free dessert when you order a dish from our Main, Vegan and Gluten Free menus
•This offer will only be accepted with a valid voucher code.
•This offer is valid from 9th July - 9th August 2021.
•This offer is excluded on our Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

Gift Voucher
• Chiquito gift voucher is issued and operated by The Restaurant Group.
• Our gift card allows you to purchase cash value (£) onto your gift voucher and use it to pay for Chiquito meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Chiquito airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Chiquitos gift voucher.
• Chiquito gift vouchers are non-refundable.

Christmas 2021 Prebooking

• If you have booked between the 5th October – 14th November 2021 to come and dine with us between 23rd November – 31st December 2021, everyone at the table is entitled to a free glass of Prosecco.
• You cannot use this voucher with any other promotion or Fixed/Set or Kids Menu
• This offer is only valid for orders made while dining in the restaurant
• This offer may be refused at event restaurants on event days, and will be processed at the manager’s discretion.
• This voucher can only be used once and can be amended or withdrawn at any time.

“The Chiquito” Competition Ts&Cs

  1. Acceptance: By entering, entrants accept and will be bound by these terms and conditions. The promoter reserves the right, at its sole discretion, to remove and disqualify any entry that does not adhere to these terms and conditions.
  2. Entry:
    a. Entries can be made via chiquito.co.uk/vegan
    b. How to enter: enter your email address into the form on the above page and click “Enter”
  3. Entrant limits: Only those residing in the UK (excl. NI) and aged 18 or over are eligible to enter. One entry per person. Proof of age may be required. Internet access required.
  4. No entry fee and no purchase necessary to enter this competition. Email account required.
  5. Prizes: 20 limited edition “The Chiquito” handbags. The prize is non-transferable, non-exchangeable and no cash alternative will be given.
  6. Closing date: The competition will close at 11:59pm (GMT) on Monday 31st January 2021. No entries received after this time will be considered. The Promoter may withdraw or end this competition early where necessary if circumstances arise that are beyond its control.
  7. Winner selection: The winners will be randomly selected from all valid entries received.
  8. Claiming prize: The winners will be notified via email provided upon entering the compeitoin within seven days of the closing date. The winners will have 7 days from notification to contact the Promoter to claim their prize. If the winner(s) do not contact the Promoter within the timeframe, that winner will forfeit the prize and another winner will be randomly selected.
  9. Non-entrants: The following persons are not eligible to enter: (i) employees of any business involved or associated with the prize draw (including the Promoter and its associated companies, any agent of the Promoter administering the competition, and any other agent or representative) and (ii) any such person’s family or household members. The Promoter reserves the right to verify all entrants’ eligibility.
  10. Entries: no responsibility can be accepted for entries incompletely or incorrectly completed or not received for whatever reason. The Promoter will not accept responsibility for any technical or other error that might arise whilst submitting any entry.
  11. Accuracy: by entering the competition, you hereby warrant that all information submitted by you is true, current and complete. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party outside other than is absolutely necessary so as to fulfil the prize offered under this competition without the individual’s prior consent.
  12. Publicity: winners may be required to take part in any publicity accompanying or resulting from this competition. By entering this competition you hereby assign to the Promoter the complete copyright and all other intellectual property rights whatsoever in any promotional and advertising material and similar which arises out of or is in connection with this competition.
  13. Promoter’s decision is final: in the event of any dispute regarding the competition, the decision of the Promoter is final and no correspondence or discussion shall be entered into. The Promoter reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these terms and conditions.
  14. Liability: Under no circumstances will entrants be permitted to obtain awards for, and entrants hereby waive all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than actual out-of-pocket expenses, and any and all rights to have damages otherwise increased. To the extent permitted by law, the promoter is not liable for any injury or damage to persons or property which may be caused, directly or indirectly, from any entrant’s participation in the prize draw or from any prize. For any other matter, the Promoter’s entire liability is limited to one thousand pounds.
  15. Promoter: The Restaurant Group PLC. All communications regarding this competition should be forwarded in writing to the same address: chiquitomarketing@trgplc.com
  16. The Promoter’s failure to enforce any of these terms and conditions shall not constitute a waiver of that provision. These terms and conditions are governed by the laws of England and shall be governed by the courts of that jurisdiction accordingly.
  17. Any social media platform on which this competition promotion is promoted, does not endorse, sponsor, administer or otherwise have any involvement in this competition.