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Terms and Conditions

Our booking policy:

All tables will be held for no more than 15 minutes in busy periods. You can specify in the ‘Special Request’ box if you require a highchair or space for a pram, although please note that in some locations we may need to ask you to leave your pram elsewhere in our restaurant to ensure clear floor access for our team, other guests and in case of emergency. If you no longer require your booking, please cancel using the link sent in your original confirmation email or the reminder email you will receive the day before your booking , so we can give your table to another guest. You can add any information or specific requests in the ‘Special Request’ box when you book – we will always do our best to help.

Deposits:

If your booking requires a deposit, this must be paid within 14 days of making your booking, or immediately if you are dining within 14 days of making a booking, otherwise in busy periods we reserve the right to cancel your table. You will receive a link within your email confirmation to pay your deposit via our secure online portal. If you prefer to pay in restaurant, then card payment is preferred.

All deposits paid are redeemed against your bill on the date you dine with us. The deposit is fully refundable in the following circumstances: You change your mind, if more than 14 days before you dine.
If within the 14 days, one of your group tests positive for Coronavirus, and you are no longer able to attend, up to 24 hours before your dine date.
If you cancel within 14 days of your dine date, we are unable to offer a refund unless one of the criteria in 2. or 3. above are met – however we would be happy to move your booking to any future date within 3 months of your original dine date, and your deposit will remain valid and redeemable against that new booking. If you decide to cancel your booking, please either contact the restaurant direct, or our Group Sales team if you booked through them. Cancelling the booking yourself via our online booking portal will not refund your deposit. Refunds may take up to 5 working days to be processed back to your card. Any refund due can only be processed to the card originally used to pay the deposit. If your party number reduces, we are unable to part refund deposits – however the full amount of the deposit taken will still be redeemed against your booking on the day. If your party number increases, you will receive an email to pay the extra amount per person due.

Pre-orders:

If your booking requires a pre-order, this must be made no later than 72 hours before your booking.

Pre-orders may also be required for all bookings of 13 or more people • If a pre-order is required, you will receive a link to make your pre-order via our secure online portal, either at the time of booking, or for Christmas bookings, in early November • If you do not pre-order, we cannot guarantee availability of your preferred menu dishes on the date you dine.

Drinking:

Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 21 or 25 (as our licence specifies) in our restaurants.

PARTNER OFFER TERMS
We are no longer accepting Meerkat Meals discounts, Vouchercloud and Vouchercode

Tastecard: 2-4-1 on Starters, Mains, Desserts - Available Sunday – Thursday
This offer entitles you to: Enjoy 2 for 1 on Starters, Mains & Desserts with a valid Tastecard card.

Offer validity: Offer is available Sunday – Thursday across starters, mains and desserts whilst dining in the restaurant. Guests must order two dishes from each of these menus, the cheapest or equivalent dish from each will be discounted from your bill. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may be refused in event restaurants on event days and will be processed at the manager’s discretion.

General terms: Please let your server know that you intend to use your Tastecard when being seated. Each Tastecard discount is valid for up to 6 people per card, with only 1 card able to be used per table. The card cannot be accepted in conjunction with any other offer, voucher, set menu or kid’s menu. The offer is also not valid on delivery. Extra toppings, upgrades, sides, service, merchandise and tips are not included. Gift cards can be used to pay for the cash balance. We have the right to amend or withdraw this offer at any time.

Enjoy 25% off the total bill with a Gourmet Society membership.
This offer entitles you to: Enjoy 25% off the total bill with a Gourmet Society membership.

Offer validity: Offer available Sunday-Thursday whilst dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may be refused in event restaurants on event days and will be processed at the manager’s discretion.

General terms: Please let your server know that you intend to use your Gourmet Society membership when being seated. You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus. Each Gourmet Society discount is valid for up to 6 people per card, with only 1 card able to be used per table. This offer will not work in conjunction with any other offer, promotion or discount. We have the right to amend or withdraw this offer at any time.

Odeon Limitless
This offer entitles you to: Enjoy 30% off items from the Main, Vegan, Gluten Free and Desserts menus for all active Limitless members when presenting your Limitless card.

Offer validity: Offer valid for up to 6 people per Limitless card. If 1 card is used for a table larger than 6 people, the cheapest or equivalent dish of each course will be discounted from your bill. This offer is only valid for orders made while dining in the restaurants. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion. This offer excludes Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus.

Site restrictions: Offer not valid at Chiquito restaurants in Airport locations.

General terms: Please let your server know that you intend to use your Odeon Limitless card when being seated. You may not use this offer in conjunction with any other promotion or discount, including the lunch, evening and kid’s set menus. We have the right to amend or withdraw this offer at any time.

Emergency Services Discount
This offer entitles you to: Enjoy 20% off the total food bill upon presentation of a valid NHS, Armed Forces, Firefighter or Police ID (including SPRA or PCF card)

Offer validity: Valid 7 days a week when a main course is ordered, per adult, from the Main, Vegan or Gluten Free menus. This offer is only valid while dining in the restaurant and is limited to 4 people per ID presented. If 1 card is used for a table larger than 4 people then the cheapest dishes of each course will be discounted. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.

General terms: Please let your server know that you intend to use your Emergency Services Discount when being seated. You may not use this offer in conjunction with any other promotion or discount including the lunch, evening and kid’s set menus. This discount is valid for up to 4 people per card, with only 1 card able to be used per table. We have the right to amend or withdraw this offer at any time.

Showcase Insider
Offer entitles you to: Enjoy 25% off main courses ordered from the Main or Gluten Free menus with a valid Insider Showcase card.

Offer validity: This offer is valid 7 days a week when you present a valid Insider Showcase card. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: Offer valid for up to 6 people per Insider Showcase card. If 1 card is used for a table larger than 6 people, the cheapest dish of each course will be discounted from your bill. This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.

General terms: Please let your server know that you intend to use your Showcase Insider discount when being seated. You may not use this offer in conjunction with any other promotion or discount including the lunch, evening and kids set menus. We have the right to amend or withdraw this offer at any time.

VIA 20% off food
This offer entitles you to: Enjoy 20% off food at Chiquito. (Single use)

Offer restrictions: This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.

Offer validity: This offer is only valid whilst dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

General terms: Please let your server know that you intend to use your VIA discount when being seated. You may not use this offer in conjunction with any other promotion or discount including the lunch, evening and kids set menus. We have the right to amend or withdraw this offer at any time.

20% off Merlin Pass Members
Offer entitles you to: 20% off main courses ordered from the Main or Gluten Free menus for all active Merlin Pass members, when presenting your valid Merlin Pass.

Offer validity: Available 7 days a week, excluding calendar dates listed below. This offer is only valid whilst dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: Offer valid for up to 6 people per Merlin Pass. If 1 card is used for a table larger than 6 people, then the cheapest dish each course will be discounted from your bill.

General terms: Please let your server know that you intend to use your Merlin Pass discount when being seated. You may not use this offer in conjunction with any other promotion or discount including the lunch, evening and kids set menus. We have the right to amend or withdraw this offer at any time.

OFFER TERMS

40% off food - Email sign up offer
This offer entitles you to: Enjoy 40% off total food bill between 17th June – 1st July 2024.

Offer validity: This offer is only valid whilst dining in the restaurant and is available 7-days a week. Requires guests to order at least one main course. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: In order to redeem, guests must show their server the confirmation offer email and mention the secret code word found inside that same email. Offer only available once. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants.

Site exclusions: Available in all Chiquito locations.

General terms: You can only use this promotion once per visit for tables of up to 6 people. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Free portion of Garlic Tortilla email signup
Offer validity: Available Monday - Sunday. Valid for one month from receipt of your unique voucher code. Single use. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer entitles you to: One free portion of Original Garlic Tortilla. (Additional add ons will be charged separately)

Offer restrictions: Requires guests to order one main course to redeem. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Manchester Printworks.

Site exclusions: Available in all locations.

General terms: Guests must present their unique voucher code to their server in order to redeem their free Garlic Tortilla. This unique code is sent to each guest within 24 hours of signing up to the marketing newsletter. You can only use this promotion once per code. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Chiquito Birthday Treat: Free Churros
This offer entitles you to: Redeem a free portion of 4 churros for the birthday guest. This offer does not include the upgrade to 8 churros or the loaded churros. Guests do not need to order a main meal to redeem the offer. This offer is not valid in airports or delivery orders.

Offer validity: This offer is valid 7 days a week. To qualify for this offer, diners must present a valid voucher code, which is valid for 30 days from receipt of your unique voucher code. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Manchester Printworks.

General terms: Guests must present their unique voucher code to their server in order to redeem their free portion of churros. This unique code is sent to each guest within 24 hours of signing up to the marketing newsletter. You can only use this promotion once per code. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Local 30% off mains
This offer entitles you to: Enjoy 30% off mains with this voucher.

Offer validity: Offer valid for up to 4 people. If 1 card is used for a table larger than 4 people, the cheapest or equivalent dish of each course will be discounted from your bill. Offer valid 7 days a week when a main course is purchased from the main, vegan or gluten-free menu. This offer is only valid whilst dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Manchester Printworks.

General terms: You can only use this promotion once per code. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Local 10% off total bill
This offer entitles you to: Enjoy 10% off the total bill with this voucher.

Offer validity: This offer is valid 7 days a week for up to 4 people. This offer is only valid whilst dining in the restaurant and is valid until the date stated on the voucher. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Manchester Printworks.

General terms: You can only use this promotion once per code. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Local 15% off food
This offer entitles you to: Enjoy 15% off the food bill with this voucher.

Offer validity: Offer valid 7 days a week when a main course is purchased from the main menu. This offer is only valid whilst dining in the restaurant and is valid until the date stated on the voucher. You may be asked to hand this voucher in to redeem as it may only be valid once. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Manchester Printworks.

General terms: You can only use this promotion once per code. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Chiquito Cocktail Club : (England, NI & Wales) Monday – Friday 5-7pm 241 cocktails/mocktails - excluding Scotland
This offer entitles you to: Enjoy 2 for 1 on our cocktails/mocktails.

Offer validity: This offer is valid Monday-Friday 5-7pm on 2 of the same cocktails or mocktails. The cheapest will be discounted if various cocktails/ mocktails are ordered on the same bill. This offer is only valid for orders made whilst dining in the restaurant. This offer is not valid in airports or delivery orders. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer excludes all sharing cocktails, and the Flaming Zombie. This offer is not valid in Scotland. This offer may be refused at restaurants on event days and will be processed at the managers discretion.

General terms: This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Chiquito Cocktail Club (Scotland) £6 cocktails - All Day Monday-Thursday
This offer entitles you to: Enjoy £6 cocktails. (From 18th April 2023)

Offer validity: This offer is only valid Monday – Thursday for orders made whilst dining in the restaurant. This offer is valid in Scotland only. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer excludes all sharing cocktails, and the Flaming Zombie. This offer may be refused at restaurants on event days and will be processed at the manager’s discretion.

Site exclusions: This offer is not valid in airports or delivery orders.

General terms: This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

30% off Cinema
This offer entitles you to: Enjoy 30% off food with a valid cinema ticket. (Digital or print)

Offer validity: Offer valid for up to 6 people. If 1 card is used for a table larger than 6 people, the cheapest or equivalent dish of each course will be discounted from your bill. Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus, excluding Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus. This offer is only valid for orders made while dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Site exclusions: This offer is not valid in airports or delivery orders.

General terms: This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Students
This offer entitles you to: 25% off total food bill when ordering 2 or more main meals from the Main, Gluten Free and Vegan Menu with a valid student ID.

Offer validity: This offer is only valid for orders made whilst dining in the restaurant. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer can only be used once per table/bill transaction. This offer may be refused at event restaurants on event days and will be processed at the manager’s discretion.

General terms: Guests must present a valid student ID to their server in order to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Lunch Menu
This offer entitles you to: Dine on our Lunch menu from Monday – Friday.

Offer validity: This offer is valid from 12pm-3pm. This offer includes 1 course from £9.70/2 courses from £12.70/3 courses from £14.70, unlimited soft drink refills from £3.20. This offer is only valid on dishes included in the lunch set menu, no alternatives, and is only valid for orders made while dining in the restaurant. This offer can be used multiple times. Not valid on key calendar dates, including but not limited to Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Boxing Day, or New Years Eve.

Offer restrictions: This offer may be refused at event restaurants on event days and will be processed at the manager’s discretion. Dishes within this offer may vary across different restaurants.

General terms: Guests must present a valid student ID to their server in order to redeem this offer. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Gift Voucher
T&Cs: Chiquito gift vouchers are issued and operated by The Big Table Group Limited. Our gift vouchers allow you to add cash value (£) onto your gift voucher and use it to pay for Chiquito meals. The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments. Gift vouchers are non-refundable and are only valid for transactions made when dining in our restaurant. We reserve the right to amend the terms and conditions of a Chiquito gift voucher.

Validity: Gift vouchers are valid from the moment they are purchased until a year after the first transaction. You will receive one email for every voucher you have purchased. Our gift vouchers are not valid at any Chiquito airport locations.